Ralph Thoresby School

Ambition and Achievement for All

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Arbor Parent Portal

New September 2020

***21/09/2020 – Parents will receive a welcome email in the coming days, please check your email inboxes (including junk mail) to make sure you don’t miss it. The email will guide you through registering for the parent portal and the app.***

Why is this important? The Arbor parent portal and accompanying app will be where all home/school communications are sent. It’s critical that all parents have access to the parent portal, via desktop browser or the app.

The Arbor parent portal replaces the MyED app, which we have previously used for home/school communications – MyED will be phased out by November. With the Arbor parent portal and accompanying app, you will be able to:

  • View your child’s timetable
  • View positive achievements, negative behaviours and any detentions
  • View your child’s assignments (homework)
  • Keep a track of your child’s attendance
  • View your child’s school reports
  • Communicate with school via the portal or via the app, using in app messages
  • Book parents’ evening appointment times

Why change?

In January 2020, we moved to the Arbor Management Information System (MIS) as the software brings everything “under one roof”- behaviour, timetable, parents’ evenings, clubs, communications and much more. The previous ‘MyED’ app helped us with communication, but only went so far as it was still a 3rd party resource, which is why we are making the move to Arbor. Arbor is a powerful system that is continually developing, we are hoping that, over time, more and more useful features will be available to parents, but crucially, it is not a 3rd party – it is straight from our MIS.

Students will also receive access to their own ‘student portals’ where they will be able to view their timetables, view their behaviour records and view assignments that they can then submit to their teachers, via Arbor. There is not a specific student app for the student portals just yet, students just need to simply use their web browser (desktop/laptop/phone) and head to the Arbor login page.

We had planned to roll this out in the summer term, but COVID-19 put a stop to that. We are therefore launching the parent portal and the Arbor app throughout the month of September. Please be patient with us, as we would normally launch software like this one-year group at a time.

Here is a brief overview of the app:

Search for ‘Arbor parent’ in the app store of google play store, to download the app to your device.

First Time Logging In - Guide

Click in the link below to read a PDF document on logging in for the first time as well as an overview on the features you will find inside the parent portal, alternatively watch the video.

First time logging in guide

If you have any issues logging in, please read through the following troubleshooting guide BEFORE contacting school, as many of the issues are solved by following the steps in this guide…

Log in issues – troubleshooting guide

Arbor Parent Portal Guides

Here are a few helpful guides that take you through some of the features of the Arbor parent portal. We will be adding to this section over the coming months and will update content to include some of our own short 1 minute video guides to support parents with accessing the portal and the app.

Introductory leaflet

Attendance Overview

Calendar Overview

Student Profile Overview

Behaviour Overview

Parent Portal

Parent Portal

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